Welcome to eSIM24.app (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our mobile services.
1. Who We Are
eSIM24 is a digital eSIM platform providing affordable mobile data plans for users traveling to and within the Middle East. We operate the website https://eSIM24.app and any associated mobile apps or services.
2. What Information We Collect
We collect personal and technical information to operate our services effectively and improve your experience.
Information You Provide
Contact Details: Name, email, phone number
Payment Info: Processed securely by third-party providers (e.g., Stripe)
Device Info: eSIM-compatible device model
Information We Collect Automatically
IP address, device type, browser type
Location data
3. How We Use Your Information
We use your information to:
Process and activate eSIM plans
Provide customer support (including in Arabic)
Improve and personalize the user experience
Detect fraud or unauthorized use
Send you important service updates or marketing (opt-in only)
4. Do We Share Your Information?
We do not sell your data.
We only share information with:
Trusted service providers (e.g., payment gateways, email tools)
Telecom partners to activate your eSIM
Legal authorities when required to comply with the law
5. Cookies & Tracking
We use cookies and similar tracking technologies to:
Keep you logged in
Remember your preferences
Measure site traffic and usage patterns
You can control cookie preferences in your browser settings.
6. Your Rights
Depending on your location (e.g., under GDPR), you may:
Access or correct your personal data
Request deletion of your data
Object to certain data uses
Withdraw consent at any time
To request any of the above, email: info@esim24.app
7. How We Store and Protect Your Data
Data is stored on secure servers in accordance with industry standards
Payment details are never stored on our servers (handled via Stripe or similar)
We use encryption (HTTPS) and access control to protect all data
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at https://esim24.app/privacy-policy.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, contact us at:
📧 Email: info@esim24.app
🌐 Website: https://eSIM24.app